Product Returns and Refund : Once products are delivered to you and accepted as accurate and as per the original order, there is no refund, return or exchange possible. To return any items that are damaged or expired or not as per your original order, please send us a mail at firstname.lastname@example.org and our team will look into the matter and resolve your concern at the earliest. Please bear in mind to mail us within 72 hours of receiving the product. All returned items must be in original condition and not opened or tampered with. Postage and charges for return of these will not be refunded. Please note that in any case we cannot offer exchanges or refunds on any sale, opened or used products. It will take 7 working days for us to process your refund or exchange after we receive the returned product. You will be contacted once your return is complete.
Shipment of Products: We offer free domestic shipping for all orders above INR 499. Transaction amount below INR 499 will be charged a nominal shipping amount of INR 50.
Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 7 days from receipt of order and payment. Order deliveries will be made usually between 10.30 am – 7 pm Monday –Sunday. The maximum order value for a Cash on Delivery (COD) payment is INR 4999. It is a cash only payment method and Gift Cards cannot be used for COD payments. Only India rupee will be accepted to make a COD payment. The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. The delivery will NOT be redirected / redelivered to any other address once the order is confirmed. The selected product will be delivered only in the city it is mentioned as “available” while placing the order. Earthatva shall not be held responsible for damage of products after delivery.
Earthatva will consider the order delivery “failed” in the following cases:
Delivery not done due to wrong address.
Recipient not available.
In case of natural and regional climates like floods/ Heavy Rains/ National Bandh/ COVID restrictions we reserve the right to reschedule the delivery for another date. In case the product is not delivered due to any of the above reasons, we will inform you about the same. All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.
Dispatch: All orders placed before 2 p.m will be processed on the same day. Orders received after 2 . p.m. will be processed on the next business day. Orders are not dispatched on Saturdays, Sundays and public holidays.
Disclaimer: "We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorisation for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”.
Green Estate Foods LLP (GEF) insists upon the highest standards for secure transactions and is committed to protecting and safeguarding your Personal Information and Privacy.
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